MyAkaun ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyAkaun SaaS platform ("Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
1. Information We Collect
- Account Information: Name, email address, phone number, company name, and billing details provided during registration or checkout.
- Business Data: Financial records, invoices, transactions, contacts, products, and other data you enter into the Service.
- Usage Data: Log files, IP addresses, browser type, pages visited, time spent, and actions taken within the Service.
- Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences and improve your experience.
- Communications: Emails, support tickets, or chat messages you send to us.
2. How We Use Your Information
- Provide, operate, and maintain the Service.
- Process payments and manage your subscription.
- Send transactional emails (receipts, invoices, password resets, account alerts).
- Respond to support requests and communicate with you about your account.
- Send product updates, newsletters, and promotional content (you may opt out at any time).
- Analyse usage patterns to improve features and performance.
- Detect, investigate, and prevent fraudulent or unauthorised activity.
- Comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
3. Legal Basis for Processing (PDPA Compliance)
- Contractual necessity — processing required to perform the subscription contract with you.
- Consent — where you have given us explicit consent (e.g., marketing emails).
- Legitimate interest — fraud prevention, security, and service improvement.
- Legal obligation — where processing is required to comply with applicable law.
4. Sharing of Your Information
We do not sell your personal data. We may share it only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., payment processors, cloud hosting, email delivery, analytics) bound by confidentiality obligations.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.
- Legal Requirements: Where disclosure is required by law, court order, or government authority.
- Protection of Rights: To enforce our Terms and Conditions or protect the safety of our users.
5. Data Storage & International Transfers
Your data is stored on servers located in Malaysia and/or neighbouring countries with adequate data protection standards. Where data is transferred outside Malaysia, we ensure appropriate safeguards are in place in compliance with the PDPA.
6. Data Retention
- Business data is retained for 30 days after account termination, then permanently deleted.
- Billing and transaction records may be retained for up to 7 years to comply with tax and financial regulations.
- You may request deletion of your data at any time (see Section 8).
7. Data Security
We implement industry-standard security measures including TLS/SSL encryption in transit, encryption at rest, role-based access controls, regular security audits, and automated daily backups. Despite these measures, no internet transmission is 100% secure. Please notify us immediately at support@myakaun.com if you suspect any breach.
8. Your Rights
Under the PDPA and applicable law, you have the right to access, correct, delete, or export your personal data, withdraw marketing consent, and object to processing. Contact us at support@myakaun.com — we will respond within 21 days.
9. Cookies & Tracking Technologies
- Essential Cookies: Required for the Service to function. Cannot be disabled.
- Preference Cookies: Remember your language and display settings.
- Analytics Cookies: Help us understand usage patterns (anonymised).
- Marketing Cookies: Only set with your consent.
10. Third-Party Links & Services
The Service may contain links to third-party websites. We have no control over their content or privacy practices and encourage you to review their policies.
11. Children's Privacy
The Service is not directed at individuals under 18. We do not knowingly collect data from children. Contact us at support@myakaun.com if you believe a child has submitted data.
12. Marketing Communications
With your consent, we may send newsletters and promotional offers. You can unsubscribe at any time via the "Unsubscribe" link in any marketing email or by contacting us directly.
13. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be notified via email or in-app notice at least 14 days before the effective date. Continued use of the Service constitutes acceptance of the revised policy.
14. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
15. Contact Us
- Email: support@myakaun.com
- Address: 1830-C Pengkalan Nangka, 16100 Kota Bharu, Kelantan, Malaysia
- WhatsApp: +60189003080